Shipping Policy

Last updated: 6 Oct 2023
Effective date: 5 July 2010

Shipping Arrangement and Responsibility

Shipping On Behalf and Understanding FOB

Aquacat arranges shipping on behalf of the customer. All shipments will be FOB (Free On Board), which means that Aquacat’s responsibility ends once the goods are loaded onto the shipping vehicle. From that point, the customer assumes all risks associated with the shipment, including potential damages, loss, or theft during transportation.

Shipping Origin

All orders will be shipped from our facilities located in Ramsgate, KwaZulu-Natal, South Africa.

Damages in Transit

Should the product be damaged by FedEx in transit to the customer, the customer should contact us immediately, preferably within 48 hours of receiving the shipment, so that we can assist them with filing a claim.

Packaging Standards

Quality Assurance

Aquacat is committed to ensuring that your products reach you in perfect condition. We use thick, double-walled cardboard boxes for all shipments. This robust packaging ensures maximum protection against external pressures and potential damages.

Special Packaging for Boat Kits

When shipping any Aquacat boat kit, we further support the product with polystyrene inserts. This additional protection ensures that the boat kit remains secure and protected from potential damages during transit.

Return Shipments

Customer Responsibility

Shipping products back to us either for repair or return is the customer’s responsibility. We will not cover these costs and are not liable for any damage while the shipment is in transit. We recommend customers use trackable shipping services or purchase shipping insurance for their returns to ensure the safety of their products.

Packaging for Returns

To be eligible for a refund, the customer must return the product in its original packaging. This ensures the product remains in a sellable condition and prevents any further damage during transit.

Packaging Exceptions

Aquacat reserves the right to decide on a case-by-case basis whether to accept returns not in their original packaging.

Customer Support

If you have any questions or concerns regarding your shipment, please reach out to our customer support team. We’re here to assist you and ensure a smooth shipping experience. For further assistance, contact us here.